Wednesday, June 18, 2008

Missing man formation

So as is it to pass that the gypsy, the bird and Zoltan will be absent for some time. The bird is out in a week, gypsy left last month, and Zoltan starts a new job in the fall. This week the boss is out as is the Phantom. The Phantom is the best man for the jobs he takes. Bringing order and good retail sense to an otherwise cluttered hobby den. He has done more to increase profitability and does it with some permanence. He discounts his role to some extent, but we know when he's been somewhere.
With all the missing souls, how do we run a bike shop? I can't see us not burning out a bit before we recover some staff members or hire (and get up to speed) some fresh meat. We always thought it would get easier with more employees and maybe that can be true, though so far that is not the case. This doesn't mean it was easier before, just more controlled and paced for reality. We have no idea how much or how little we can schedule in a day without disappointing someone at the beginning or end of a sale. This shows our inability to effectively communicate our current workload with each other. Instead of knowing ahead of time who has time for what, we drop our pants in front of the customer while we hash out reality and allow undue influence by the money bringers. Thus by inference, we care both too little and too much. And for now, there are less of us to do either.

No comments: